Frequently Asked Questions
Internet available and what type (high speed or wifi)?
Internet access varies from property to property and can also vary from unit to unit. Our reservation agents will be able to tell you at time of booking.
What amenities are there, such as pools, etc?
The larger a property or resort is, the more likely it is to have more amenities and benefits like multiple pools.
How close to the beach is it?
All of our locations are either directly on the beach or across a street from the beach and providing access. Some properties are closer than others, but all are close enough to simply walk to the beach.
Does it have beach chairs and umbrellas?
This varies from property to property. Beach service set-up is included at some of our properties, and beach chair vendors offering rentals can be found along all of our beaches for guests who are staying at a property that does not provide the service.
Is there parking for motorcycles, trailers, and RVs?
Parking is limited, especially during the spring & summer seasons. Additionally, some of the property Home Owner Associations have restrictions on the type and size of vehicles allowed year round. Your reservation agent will be able to inform you the parking options at the time of booking.
What is the view?
Our website pages and our reservation agents will be able to provide all the information you need to know about the views from each unit.
Are the rental units fully equipped & furnished?
Yes, all of our units are fully furnished and include the dinnerware, cookware and bedding/linens to accommodate the number of people the unit will sleep.
Do you provide/replace toilet paper, trash bags, soap?
A complimentary initial supply will be in the unit. However, we recommend bringing or planning to shop for more as needed while you are vacationing here.
Is daily maid service included?
Unlike hotels, our full size condo apartments and vacation homes are considered your home away from home while on vacation. Your unit is cleaned prior to arrival and after departure.
How many TV’s, and what kind are they?
This varies from unit to unit since they are all individually owned and decorated. We have been successful in encouraging the owners to keep their units updated and as such most units do have updated electronics to include flat screen TV’s.
Does it have a washer/dryer?
All of our locations either have washers and dryers in the unit or have laundry facilities onsite. You can utilize the Interior Features section of the Advanced Search to identify these units.
Will we need a rental car if we are flying in?
In addition to the beaches, there is much to do in our areas such as shopping, golfing, fishing and sightseeing. While some public transportation is available, you will not find it to be as widespread as metropolitan areas. While renting a car is not necessary, we do recommend it to fully enjoy all the area has to offer.
Can I rent jet skis or boats in the area?
Water sports vendors are easy to find in any of our beach destinations.
What airports serve the Northwest Florida area?
The two major airports that service our areas are Northwest Florida Regional Airport (VPS) just north of Fort Walton Beach and Northwest Florida Beaches International Airport (ECP) in Panama City.
How much money do I need to put down?
At the time of booking a credit card advance payment equivalent to twenty-five percent (25%) of your total stay is required, plus travel insurance, if purchased. The optional travel insurance fee provides you with protection from unexpected or unforeseen events. The advance payment is due when your reservation is made. If payment is being mailed in, and we do not receive it within 7 days, the reservation will be canceled.
Can we pay upon arrival?
Certain units and most homes require final payment to be received no later than 60-120 days prior to arrival. All other locations will require final payment no later than 30 days prior to arrival. The credit card given at time of booking will be used to charge the final payment prior to arrival.
Can a reservation be held at no charge?
Unfortunately, the answer is no. All reservations must be secured and confirmed at the time of booking with a major card.
Why can't I make payments online?
Our system is currently only set up to take online payments at the time of booking. We will be happy to take additional payments via the phone prior to final payment due date.
What is the cancelation policy?
Each property has its own cancelation policy. Please contact our agent for details for your interested property. If you should have to cancel your reservation, please notify us immediately, and if you purchased the Vacation Rental Insurance contact CSA to begin your claim. For questions concerning the travel insurance or to make a claim due a cancelation, please call CSA directly at 800-554-9839. The insurance premium, (6.95%) of the total, is non-refundable and non-transferable. No refunds will be made in the event of a mandatory evacuation if guest does not purchase CSA insurance.
Can we check-in early or check out late?
Check-in time is after 4 p.m.; check-out time is before 10 a.m. Due to our high standards for cleanliness, our units are sometimes not ready for check-in promptly at 4 pm. We ask for your patience and suggest that you have alternate plans available between 4 and 6 p.m. in case the unit is not yet ready.
What if a Hurricane comes?
Concerned about a hurricane, severe weather or natural disaster affecting your vacation? It's always a good idea to buy Vacation Rental Insurance when you book your trip so your vacation investment is protected if Mother Nature throws you a curve ball. VIP Beach Destinations partners with CSA Insurance Services to offer our guests Vacation Rental Insurance Protection. No refunds will be made in the event of a mandatory evacuation if guest does not purchase CSA insurance. For questions concerning the travel insurance, please call CSA directly at 800-554-9839. The insurance premium is non-refundable and non-transferable. We highly recommend this coverage especially during the hurricane season.
How old do I have to be to stay with you?
VIP Beach Destinations customary policy is no reservations will be made to students or singles under the age of twenty-five. However, we understand extenuating circumstances may apply, please contact one of our agent for specific information. In accordance with Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed. Please contact a agent with any questions regarding this policy.
Can my kids bring their friend(s) to stay with us?
Certainly, however we do not allow chaperoned groups. If you have a number of additional minors of whom you are not the parent or legal guardian, please inform your reservation agent. Additionally, during the spring break periods you must have 1 adult or legal guarding for every 2 minors.